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Refund policy

All sales are final. No returns or exchanges are accepted


Natural Stone

There are no guarantees or warranties on Natural Stone.

All natural Stones will stain, scratch, and etch.

Sealers do not provide full protection against staining and etching.

The client assumes these maintenance concerns at their own risk.

All sales are final. No returns or exchanges are accepted.


The following are naturally occurring characteristics that are not to be considered defects

Veining, fissures, and cracks (known as "dry veins")

Pitts, voids, and holes in the surface.

Fill spots - these voids are filled with resin and do not take the same polish as the actual stone and will have a different texture.

Variation in colour, flow, grain size, shade, surface texture, and inclusions of different natural minerals.

 It is not advisable to use materials containing fill in a food prep application. The filler material may end up in food. The client will assume all health/safety risks that may occur as a result of this application.

Thickness Variation - all natural stone may vary +/- 3mm in thickness.

Natural stone will progressively change colour overtime. 


Engineered Stone Warranty

For more information regarding Lido Quartz products, please refer to the Lido Quartz website and warranty guide below.

Lido Quartz Surfaces Warranty